Physical SIM Reservations
An unpaid order may be cancelled. For a paid order with no final processing result, the customer may select a reason, leave a note, and request a full-order refund on the secure order page. Submission places the order under refund review and pauses Order Voucher delivery or resend, further fulfillment, and final-result entry. If GCSL approves the request, the system automatically refunds the order's remaining refundable paid amount through Stripe to the original payment method in the original payment currency. If rejected, the order page shows the review explanation and fulfillment resumes when it is safe to do so. Full-order refund requests close once final results are recorded.
A no-show, withdrawal before processing, passport mismatch, activation failure, or any other result where the SIM was not handed over does not exclude that failed SIM from refund. After all results are complete, failed SIMs default to one combined refund per order at the actual paid unit amount and original payment currency. An administrator may adjust that partial refund within the order's remaining refundable balance; the system keeps an immutable record of the calculated amount, amounts before and after adjustment, currency, reason, actor, time, and result version. Successfully activated and handed-over SIMs are excluded.