The refund policy separates platform-handled order issues, operator counter activation issues, and customer device or information issues.
Updated: 2026-07-26Before pickup and operator real-name activation, physical SIM reservations may be cancelled or refunded according to order status.
After activation at the operator airport counter, refunds depend on operator rules and the result of on-site handling.
If a pickup point cannot process the order, hours change, or an operator-side issue prevents pickup, keep on-site information and contact support.
The platform will help reschedule, offer alternatives, or process a refund based on the specific case.
Refund requests need the order ID, checkout email, and issue description. Refund arrival time depends on Stripe, the bank, or the external payment provider.
Orders involving abuse, inconsistent information, or operator rule violations may not be refundable.
