Does the physical SIM include a phone number?
Yes. The physical SIM is a China mobile operator SIM with a +86 phone number and SMS.
FAQ
FAQ
Find clear answers about buying, payment, Order Vouchers, and physical SIM airport pickup before you order.
Is a passport required for pickup?
Yes. The traveler must complete real-name activation in person at the airport operator point with a passport.
Does the website activate the SIM?
The website handles ordering, payment, vouchers, and support. Real-name activation is completed by the airport operator counter.
What do I receive after payment?
After payment is confirmed, the order page and email provide the order status, pickup point, route, and visual guide.
What if the pickup point cannot process my SIM?
Keep the on-site details and email support with your website order number. Support will help with rescheduling, alternatives, or refund review.
Is this an eSIM or a physical SIM?
It is a China mobile operator physical SIM, not an eSIM. The traveler must collect and activate it in person with a passport at the selected airport pickup point.
Who can activate the SIM, and can I buy more than one?
Each physical SIM requires one applicant aged 18–65 to attend with their own valid passport, and one passport can be used for one SIM only. You may buy multiple SIMs only when each has a different eligible applicant and passport.
What should I check on my phone before buying?
Confirm that the exact model and sales-region variant has an available physical SIM slot, is carrier-unlocked, and supports China operator networks. A product-family name alone is not enough to confirm compatibility.
When does plan validity or monthly billing begin?
Validity, first-month billing, continued use, and minimum spend follow the selected offer and the operator activation record. Review the plan rules shown on the purchase page before payment rather than calculating them from the pickup date yourself.
Are 5G, hotspot, or specific apps guaranteed?
No. 5G and hotspot depend on the plan, phone, settings, coverage, and local network. The physical SIM provides mainland China network service and does not guarantee access to any specific overseas website or app. Only benefits stated on the purchase page are included.
What if my flight is delayed or I miss pickup hours?
Pickup is processed only during the selected point's published hours. If you expect to miss them, email support first with the website order number. Rescheduling or another arrangement depends on current availability; do not assume the point will stay open late.
What if I did not receive the order email or changed devices?
Check spam and confirm the checkout email first. Use the complete website order number and checkout email to verify again and create a 24-hour secure viewing session. The 24-hour limit applies only to that access session and does not expire the order. Email support if recovery still fails.
Can I change the pickup date or point after payment?
Email support as soon as possible with the website order number. A change depends on order status, the selected city, and currently published pickup availability. Sending a request does not confirm the change; rely on the order page or support confirmation.